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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Eli Lake

Eli Lake

February 6, 2025

5  out of  5
rating by Eli Lake
"Great customer service and great rates. Glad to be insured by this team."
We responded:
"Eli, thank you for the five stars! Our team values your confidence in us to handle your insurance policies."
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Ashyia Rhett

February 5, 2025

5  out of  5
rating by Ashyia Rhett
"Great and effective at handling policies quickly and efficiently, offers cheap rates and discounts for young drivers looking to get their own insurance."
We responded:
"Ashyia, thank you for the five stars! We're delighted we could assist with your insurance needs. Feel free to contact us anytime if you ever need anything! "
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Madison Massad

February 4, 2025

5  out of  5
rating by Madison Massad
"Shane was very helpful & made the getting insurance process super easy. He answered any and all questions i had and was very kind! 10/10 would recommend!! :)"
We responded:
"Thank you for the five stars, Madison! Shane is a fantastic asset to our team, and we’re glad he was able to deliver for your insurance policies. Contact us anytime if you ever need anything."
Profile photo of Melissa Hadjis

Melissa Hadjis

February 4, 2025

5  out of  5
rating by Melissa Hadjis
"I had a wonderful experience with this office. I spoke with Shane and he could not have been more helpful. He was very attentive to my needs and was able to answer all of my questions and then some. I would highly recommend them!"
We responded:
"Melissa, we’re glad to hear how Shane was able to help you with your coverage needs! He is a key part of our team, and we value your feedback on how well he was able to assist you. Thank you for choosing us as your coverage provider! "
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Dez Waag

January 21, 2025

5  out of  5
rating by Dez Waag
"The team was very considerate in how they approached respecting my time while also recruiting me as a client. Clark walked me through options and provided reassurance that this local branch cares about who they service in Richmond. That goes a long way and made me feel more comfortable signing up with them."
We responded:
"Hi, Dez! Thank you for the recognition for Clark! He is a valuable part of the team and we value how much he cares about all our customers. Thank you for giving us the chance to help you with your POLICIES. And… thank you for being the BEST part of our State Farm family! "
Profile photo of E

E

January 21, 2025

5  out of  5
rating by E
"Really helpful and nice"
We responded:
"We're overjoyed to see your 5-star rating! Our team works hard to exceed expectations, and we're grateful for your support. Your satisfaction is what drives us."
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Jayvaun Parker

January 17, 2025

5  out of  5
rating by Jayvaun Parker
"Team State Farm Please give Jada Gordon an award for the best Customer Support there ever was. What a miracle worker she is. With my experience she had all the positive P’s - Patience, Politeness, Positivity & Punctuality. She listens to your concerns, and responds with confidence in detail of the company policy. This makes understanding the company so much easier. I’ve experienced weak support from others which made me not as dedicated to supporting the insurance company. After Jada’s help, I have a whole new perspective of State Farm! Team State Farm/ Jada Gordon for the win!"
We responded:
"Jayvaun, thank you for taking the time to leave us a review! Jada is a wonderful member of our team and we are so glad to hear she was able to assist you with your insurance needs. We hope to continue serving your insurance needs for many years."
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Terry Hamby

January 17, 2025

5  out of  5
rating by Terry Hamby
"Very informative and quick to help answer and solve my issues!!! Great service!!!"
We responded:
"Thank you, Terry, for choosing us. We're delighted we could assist with your insurance needs!"
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nevaeh hill

January 16, 2025

5  out of  5
rating by nevaeh hill
"Clark was great! He explained everything as a first time car owner. And i got a pretty good deal"
We responded:
"Nevaeh, it was a joy working with you. Clark is a wonderful member of our team, and we’re glad he was able to assist you with your insurance needs."
Profile photo of Keith Brown

Keith Brown

January 16, 2025

5  out of  5
rating by Keith Brown
"Great service from start to finish. Thanks for the great service and making the switch so easy.👍🏽"
We responded:
"Thank you for the review Kieth! We try to make it as easy and efficient as possible!"
Profile photo of josh

josh

January 16, 2025

5  out of  5
rating by josh
"Jada Gordon was my insurance sales representative. She was exceptional. Not only was she courteous, but she was also professional and very knowledgeable of the State Farm products. It was a pleasurable experience do business with her and I highly recommend her and State Farm’s insurance products."
We responded:
"Josh, thank you! Jada is a fantastic asset to our team, and we’re glad she was able to deliver for your insurance policies. Your positive feedback means a lot to us."
Profile photo of Nicholas Trgina

Nicholas Trgina

January 15, 2025

5  out of  5
rating by Nicholas Trgina
"Having an easy time navigating my policy with the help of Clark et al! The agency is promp with making adjustments and is endlessly curtiuos."
We responded:
"Hi, Nicholas! Thank you for the praise for Clark! He is a vital part of the team and we value how much he cares about all our customers. Thank you for giving us the chance to help you with your insurance needs. We value you for letting us be your good neighbor! "
Profile photo of sharon cousins

sharon cousins

January 14, 2025

5  out of  5
rating by sharon cousins
"Matthew walked me through the whole process explaining everything to me. He did a awesome job. Thanks alot"
We responded:
"Sharon, it was a joy working with you. I’m happy we could find a great insurance plan to suit your needs. Feel free to contact us anytime if you ever need anything! "
Profile photo of Matt Eckert

Matt Eckert

January 14, 2025

5  out of  5
rating by Matt Eckert
"Shane was really helpful and also jovial! Best experience I've had getting any form of insurance over the years and I've done this quite a number of times with various agencies, both personally and for the business I used to own."
We responded:
"Matt, we’re glad to hear how Shane was able to help you with your coverage needs! He is a key part of our team, and we value your feedback on how well he was able to assist you. Thank you for choosing us as your coverage provider! "
Profile photo of Walker Quarles

Walker Quarles

December 3, 2024

5  out of  5
rating by Walker Quarles
"The service was excellent the agent was awesome I would tell anybody about this agency"
We responded:
"We're overjoyed to see your 5-star rating! Our team works hard to exceed expectations, and we're grateful for your support. Your satisfaction is what drives us."
Profile photo of Brad Taylor

Brad Taylor

November 20, 2024

5  out of  5
rating by Brad Taylor
"I switched to this Agent/team last year and have never been more satisfied. One team member In particular, is Clark Johnson. Very diligent, precise, with top teir customer service skills. Merge that with knowing State Farm policies thoroughly, a winning combo."
We responded:
"Brad, we’re glad to hear how Clark was able to help you with your coverage needs! He is a key part of our team, and we value your feedback on how well he was able to assist you. Thank you for choosing us as your coverage provider! "
Profile photo of Joshua Anderson

Joshua Anderson

November 15, 2024

5  out of  5
rating by Joshua Anderson
"Shane was excellent walking me thru my homeowners and auto insurance. I was also able to get a great rate with bundling. I would highly recommend working with Shane for all your insurance needs!"
We responded:
"Thank you for the five stars, Joshua! Shane is a fantastic asset to our team, and we’re glad he was able to deliver for your insurance policies. Contact us anytime if you ever need anything."
Profile photo of Matt Rho

Matt Rho

November 1, 2024

5  out of  5
rating by Matt Rho
"This is by far the most customer oriented insurance team I’ve ever worked with. Clark is proactive, timely, and clear in his communications. He’s always looking for ways to save our family money and make sure we’re well protected. He cut both our auto and home insurance costs in half (yes. HALF!). Five stars and highly recommend!"
We responded:
"Hi, Matt! Thank you for the praise for Clark! He is a vital part of the team and we value how much he cares about all our customers. Thank you for giving us the chance to help you with your insurance needs. We value you for letting us be your good neighbor! "
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Joshua B

October 31, 2024

5  out of  5
rating by Joshua B
"SHANE IS THE MAN!!!he got me a payment I didn’t think was possible..if you need auto insurance he is your guy"
We responded:
"Joshua, thank you for the review! We are glad Shane was able to assist you with your insurance policies. He is a wonderful member of our team! Thank you for choosing us as your coverage provider! "
Profile photo of Jamie Kulik

Jamie Kulik

October 29, 2024

5  out of  5
rating by Jamie Kulik
"I worked with Clark Johnson and he was super flexible with timing and made everything as seamless as possible!"
We responded:
"Jamie thank you! Your positive feedback means a lot to us. Clark is a fantastic asset to our team, and we’re glad he was able to deliver for your insurance policies. "
Profile photo of James Mosley (Flip Barrison)

James Mosley (Flip Barrison)

October 29, 2024

5  out of  5
rating by James Mosley (Flip Barrison)
"Matthew did great! Very professional, knowledgeable and helped me get my policy back. Great agent."
We responded:
"James, it was a joy working with you. I’m happy we could find a great insurance plan to suit your needs. Feel free to contact us anytime if you ever need anything! "
Profile photo of Lia Leib

Lia Leib

October 26, 2024

5  out of  5
rating by Lia Leib
"Clark was so amazing to work with! He was very knowledgeable about the coverage options and next steps as I navigate cancelling previous coverages. He was so helpful and I would highly recommend working with him!"
We responded:
"Lia, we’re glad to hear how Clark was able to help you with your coverage needs! He is a key part of our team, and we value your feedback on how well he was able to assist you. Thank you for choosing us as your coverage provider! "
Profile photo of Pankaj Khairnar

Pankaj Khairnar

October 25, 2024

5  out of  5
rating by Pankaj Khairnar
"It was an awesome service provided by Mr. Shane and really liked his positive and helpful nature. Happy with my overall service."
We responded:
"Pankaj, it was a joy working with you. Shane is a wonderful member of our team, and we’re glad he was able to assist you with your insurance needs."
Profile photo of Daniel Crawford

Daniel Crawford

September 14, 2024

5  out of  5
rating by Daniel Crawford
"Helpful and responsive!"
We responded:
"Thank you for taking the time to leave a 5-star rating! Your feedback is invaluable to us."
Profile photo of Ryan Bantly

Ryan Bantly

September 13, 2024

5  out of  5
rating by Ryan Bantly
"Very helpful staff. Very easy to work with. Answered all of my questions in an easy to understand way."
We responded:
"Ryan, we're overjoyed to see your 5-star rating! Our team works hard to exceed expectations, and we're grateful for your support. Your satisfaction is what drives us."